Privacy Policy

Last updated: June 20, 2025

We value your privacy very highly. Please read this Privacy Policy carefully before using the https://parthenonplumbing.com/ Website (the “Website”) operated by Parthenon Plumbing, Heating and Cooling, LLC (DBA: Parthenon Plumbing, Heating, & AC Repair), a(n) Limited Liability Company formed in Tennessee, United States (“us,” “we,” “our”) as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

Statement of Non-Sharing for Mobile Numbers, Message Frequency, and Data Rates Disclosure:

This statement outlines our practices regarding the collection, usage, and disclosure of mobile numbers, message frequency, and the associated costs related to messaging services. Please read this statement carefully to understand how we handle this information.

Collection of Mobile Numbers:

When you provide us with your mobile number, either through our website, mobile application, or any other means, we will only use it for the specific purposes outlined in this privacy policy.

How We Utilize Mobile Numbers:

We collect mobile numbers solely to facilitate communication with you, such as sending important updates, notifications, promotional offers, and other relevant information related to our products or services.

Sharing of Mobile Numbers:

We do not share your mobile number with any third parties without your explicit consent, except in the following circumstances: If required by law, legal process, or government request, we may be obligated to disclose your mobile number. In case of a merger, acquisition, or any other change in ownership, your mobile number may be transferred to the new entity, but we will notify you beforehand and provide options to opt out if desired.  In addition, your consent info or opt-in logs are never sold or shared.

Information Sharing Practices:

We do not sell or share your personal information, including SMS opt-in status or mobile numbers, with any third parties or affiliates for marketing purposes.

We may share your personal data with third-party service providers only when necessary to:

• Facilitate SMS message delivery
• Provide customer support tools or communication platforms
• Perform web analytics
• Comply with legal or regulatory requirements

SMS Consent Data:

SMS consent data is never sold, rented, or shared, and is used only for the purpose it was collected.

Consent records (opt-in logs, timestamps, and user-provided contact information) are stored securely and are only used to prove compliance with legal and industry guidelines. These logs are never sold or used for promotional purposes by third parties.

We do not share, sell, or rent mobile numbers, SMS opt-in status, or text message originator data with any third parties, vendors, or affiliates for marketing or promotional use. This information is used solely for the purpose of delivering requested communications.

Message Frequency:

By providing your mobile number and opting in to receive messages from us, you consent to receive periodic communications via text messages or other messaging platforms. The frequency of these messages will vary depending on the nature of the information being sent, such as transactional messages, promotional offers, or service updates. While we strive to maintain a reasonable message frequency, please note that it may vary and you can always opt out of receiving messages by following the instructions provided in the messages or by contacting us.

Message and Data Rates:

Standard message and data rates may apply when you receive text messages or other communications from us. These rates are determined by your mobile service provider and are beyond our control. We are not responsible for any charges or fees incurred as a result of receiving messages from us. We recommend checking with your mobile service provider for details on any applicable charges.

What Information About Me Is Collected and Stored?

Parthenon Plumbing, Heating and Cooling, LLC (DBA: Parthenon Plumbing, Heating, & AC Repair) adheres to the uppermost standards of ethical practices in all of our processes and is devoted to protecting the privacy of all users of our Website. Our privacy policy is straightforward: Except as revealed below, we don’t sell, barter, deliver or rent your personal information to any organization or individual external of Parthenon Plumbing, Heating, & AC Repair. One of the essential values we’ve tried to follow in the creation of this Website is that we inquire for no more than the necessary information required to provide the service(s) you’ve asked for. As a result, what information we collect and store depends more or less completely on how you decide to make use of our Website and our services.

Personal Information

We accumulate and store information that you enter into this Web Site or that you supply through our Customer Service Department. For instance, when you create an account or place an order, we accumulate and store some or all of the subsequent information that you supply: name, billing address, shipping address, email address, telephone number, and credit card number with its expiration date. This information is used to make available the products and services that you have ordered or requested, to process and ship orders, to mail order and shipping confirmations, and to supply customer service. Registration can also be mandatory and Personal Information could also be gathered in certain segments of the Website in which you purposely and intentionally supply such information, e.g. community postings (i.e., chat or bulletin boards), propositions, or customer service requirements. Parts of this information also could be used to get in touch with you about sales, new products, special offers, and new site features, unless you have opted to not obtain promotional interactions in association with this Web Site.

Types of Personal Information Collected

• Name 
• Email address
• Phone number (including mobile)
• Physical address
• Social security number
• Credit card information 

Automatically Collected Information via Cookies & Scripts

• Device identifiers (e.g., cookie ID, browser fingerprint)
• IP address
• Pages visited and time spent
• Click patterns and scroll activity
• A/B test variations you may be exposed to
• User preferences and display settings
• Return visit recognition and session tracking
• Ad engagement details (e.g., ad clicked, viewed)

Automatically collected data is not tied to your identity unless you voluntarily submit identifying details through a form (e.g., scheduling service, requesting contact).

You can control the use of cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Fulfillment: To schedule, confirm, and perform requested plumbing, HVAC, and home maintenance services.
• Transaction Processing: To securely process payments, issue receipts, and apply any service credits or discounts.
• Customer Communication: To send confirmations, appointment reminders, follow-up requests, or service updates by email, phone call, or SMS (with your consent).
• Marketing & Promotions: To provide relevant offers, seasonal maintenance reminders, or special discounts—only if you have opted in to receive marketing communications.
  • You can opt-out of email or SMS marketing at any time.
• Loyalty & Membership Plans: To manage your enrollment in our service plan or loyalty programs.
• Customer Service: To handle inquiries and disputes.
• Legal Compliance: To comply with legal obligations, such as tax and accounting laws, or respond to lawful requests by public authorities.

How we protect your information

We protect and safeguard your personal information by using ssl or other secure connection technologies when receiving or sending personal information beyond internal networks.

Sale of your information

We do not sell your personal information. Please see the “Your Rights” section below for more information about exercising your privacy rights regarding sales of your personal information.

Cookies & Automatic Tracking Technologies

Parthenon Plumbing, Heating, & AC Repair uses cookies and related technologies to enhance the user experience and collect usage data through our website. Cookies are small text files stored in your browser that help recognize you on future visits.

We use cookies for the following purposes:

• Website Analytics: To track browsing behavior, page views, time on page, navigation paths, and site performance.
• Ad Interaction Tracking: To log engagement with online ads (impressions, clicks).
• Session Management: To keep you signed in (where applicable) or maintain session state between page loads.
• A/B Testing: To show you different versions of content or layouts and measure performance.
• User Preferences: To remember selected options like language or display settings.
• Return Visit Recognition: To identify repeat visits and measure ongoing engagement.

We also use Google Analytics, which collects more detailed technical data, including:

• Your IP address
• Browser type and device information
• Screen resolution and operating system
• Referral source (e.g., how you landed on our website)Click behavior and session duration

This data is collected automatically via scripts and cookies when you visit our website. It helps us improve website performance, understand audience behavior, and optimize content layout and marketing efforts.

Children’s privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.

Analytics programs

We use Google Analytics to collect behavioral data as described above. For more information about how Google collects and processes data, visit: https://policies.google.com/technologies/partner-sites. You can opt out of Google Analytics tracking by using the browser add-on found here: https://tools.google.com/dlpage/gaoptout/

Information retention

We retain all of the information that we collect until we no longer need the information to contact you or after you unsubscribe from emails.

Direct marketing

We use the information that we collect about you for direct marketing purposes. Direct marketing is the act of selling products or services directly to consumers rather than through retailers. You may, at any time, request that we cease to use your information for direct marketing purposes by emailing us at info@parthenonplumbing.com.

Your rights

Depending upon where you reside, you may have the following rights with regard to your personal information:

Exercising your rights

You may exercise the rights specified above by submitting a consumer request to:

Trevor Garrett

Owner

info@parthenonplumbing.com

629-263-5198

807 Bradford Avenue, Nashville
Tennessee, United States

https://parthenonplumbing.com/contact-us

We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:

• Email address.

Please note that we may be unable to process your request if you do not provide us with the above information.

You may also designate an authorized agent to exercise your rights on your behalf. You may designate an agent via any of the ways used to submit requests on your behalf. We will request the agent to verify that he or she has the authority to submit requests on your behalf. We will do so by asking the agent to submit the following information:

• Valid power of attorney.

Please note that we may not be able to process your request if your designated agent and/or you do not provide us with the above information.

We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.

You have the right to appeal a refusal to take action on a rights request. You may file an appeal to us at the contact information provided above. We will respond to most appeal requests within 60 days of receipt. In our response to your appeal, we will inform you of any actions taken or not taken and the reason(s) as to why. Normally, we do not charge a fee to process or respond to consumer requests. However, we may charge a fee for a third or subsequent request within a 12-month period.

Accountability

The following person is accountable and responsible for our privacy practices and procedures:

Trevor Garrett

Owner

629-263-5198

info@parthenonplumbing.com

You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. This website is intended for use within the United States.

Location of data processing

All data processing activities, undertaken by us, take place in the United States.

Third-party websites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Third Party Service Providers

We may share your data with trusted vendors and third-party service providers only when necessary to perform services on our behalf. These include:

• SMS delivery platforms (for appointment reminders and confirmations)

• Payment processors (for billing and refunds)

• Email service providers (for opt-in communications)

• Web analytics providers (e.g., Google Analytics)

None of this information is sold or used for third-party marketing.

Do Not Track

Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track (“DNT”). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.

Transferring Data

All data is processed in the United States. We do not serve customers outside the U.S.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.

Questions

If you have any questions about this Privacy Policy, please contact us at info@parthenonplumbing.com.