Refund & Cancellation Policy

1. Refund Request Deadline:

All requests for a refund, credit, billing adjustment, or reimbursement must be submitted to the Company within thirty (30) calendar days of the original charge date.

Requests submitted more than thirty (30) calendar days after the charge date are not eligible for a refund, credit, or adjustment, except where otherwise required by applicable law or expressly authorized by the Company.

Each charge is subject to its own thirty (30) day refund-request period.

2. Membership Cancellations

Customers may request cancellation of an active membership or service agreement at any time, subject to the terms of the applicable membership or service agreement.

Cancellation of a membership stops future membership charges in accordance with the applicable agreement but does not automatically entitle the customer to a refund of charges already incurred.

Any request for a refund of a membership charge must be made within thirty (30) calendar days of the applicable charge date and is subject to this Refund Policy and the terms of the membership agreement.

Unless otherwise required by law or stated in the applicable membership agreement, membership fees for periods in which membership benefits, discounts, services, or other benefits have already been used may be non-refundable or may be reduced by the value of benefits received.

3. Service, Repair, and Installation Charges

Payments for diagnostic services, service calls, labor, repairs, installations, equipment, materials, permits, special-order items, and other completed or partially completed work are generally not refundable once the applicable service, labor, equipment, or materials have been provided.

If a customer believes a charge was made in error or that a refund or adjustment is otherwise warranted, the customer must submit the request within thirty (30) calendar days of the charge date.

Refund requests involving workmanship, equipment performance, or warranty issues may be handled under the applicable workmanship, manufacturer, or service warranty rather than through a monetary refund.

4. Deposits and Advance Payments

Refundability of deposits and advance payments is subject to the terms of the applicable estimate, proposal, work authorization, or service agreement.

Amounts already incurred by the Company for labor, scheduling, permits, equipment, materials, special-order items, restocking charges, or other project-related costs may be deducted from any refund where permitted by the applicable agreement and law.

5. Duplicate or Incorrect Charges

Customers who believe they have been charged incorrectly or more than once should notify the Company within thirty (30) calendar days of the charge date.

Verified duplicate charges or billing errors will be corrected or refunded as appropriate.

6. Refund Review and Approval

Submitting a refund request does not guarantee that a refund will be issued. All refund requests are subject to review based on the circumstances of the transaction, services performed, materials or equipment provided, benefits received, applicable agreements, warranties, and applicable law.

Approved refunds will generally be issued to the original payment method when reasonably possible. Processing times may vary depending on the payment method and financial institution.

7. How to Request a Cancellation or Refund

Customers may request a membership cancellation, refund, credit, or billing adjustment by contacting the Company through an approved customer service channel.

The request should include the customer’s name, service address, date and amount of the charge, and the reason for the request.

The date the Company receives the request will be used to determine whether the request was submitted within the applicable thirty (30) day refund-request period.

8. Exceptions Required by Law

Nothing in this policy is intended to limit or waive any cancellation, refund, warranty, or other consumer right that cannot legally be waived.

If applicable federal, state, or local law provides a customer with rights that conflict with this policy, the requirements of applicable law will control.